In Kapital Banco S.A. Institución de Banca Múltiple, We have a dedicated Customer Service Unit that aims to deal with inquiries and complaints, if any, to formulate our customers. Data in this unit are:
Avenida Insurgentes Sur 2475, Int. floor 24, Barrio Loreto, San Ángel Alcaldía Álvaro Obregón, Mexico City, ZIP Code 11000.
Service hours: Monday to Friday 9:00 AM to 5:00 PM
Phone: 55 5482 0840 ext. 4587
Mail: une@kapital.com
Webpage: https://kapital.com
CONDUSEF, which is domiciled in Insurgentes Sur 762, Del Valle, Benito Juárez, Zip Code 03100. Mexico City, mail:asesoria@condusef.gob.mx
Phone: 55 53 400 999
CONDUSEF: The National Commission for Protection of Users of Financial Services (Condusef) is a government agency of the Mexican government that works as an advocate for users of any type of financial service in Mexico.